Your satisfaction is always our top priority. We work with our vendor partners to guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction. Please note that all returns require a prior approval from our customer service department at [email protected] or (408) 370-2288.
We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, please be sure to read our return and exchange policy below for detailed information. If you have any questions regarding our return policy please contact our customer service department.
Return Conditions
Items must be returned within 30 days of delivery in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free back up pad or sanding belts. These extras must be included with your return to qualify for a refund.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a rule-of-thumb you should return the items to us the same way we sent them to you - in the same condition and with all the original contents.
If any of the original packaging, accessories, kit components, promotional items or instruction manuals are missing, damaged, used or are not sellable as new condition, we reserve the right to refuse the return.
Restocking Fees
There is a 10% restocking fee for returns of unopened, unused, and untested items returned within 30 days. Again, if any of the original packaging, accessories, kit components, promotional items or instruction manuals are missing, damaged, used or are not sellable as new condition, we reserve the right to refuse the return.
Under the same return condition rules, the restocking fee may be waived if you place a replacement order of equal or greater value at our online store, not necessarily for the same item. The full refund will be issued shortly after the new order has been placed.
Exchanges
If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 45 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our return exceptions policy.
If an item is defective, it can be returned for an exchange within 30 days of purchase, outside the 30 days the manufacturer must be contacted directly for a replacement.
Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping, please see contact our customer service for assistance.
Refunds
Product Refunds - To qualify for a refund, our return instructions and policy must be followed. If our steps are not followed, your refund may be refused. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.
Shipping Refunds -Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Abrasive Supply, such as customs or brokerage fees.
Manufacturing Defects
Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms after our 30 day return window has passed.
Return and Exchange Instructions
We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:
- Call or email our customer service department for an RMA number. No return or exchange will be accepted without an RMA Number.
- Once you have your RMA number ship the merchandise back to us, the RMA number is valid for 10 business days.
- Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.
- You will get a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.
Policy Exceptions
We are unable to accept returns or exchanges on the following items:
- If an item has been used or powered on, we are unable to accept its return. For example, a Dynabrade sander that has been hooked up to an airline and run cannot be returned or exchanged.
- Customized or personalized products including but not limited to coated abrasive belts, surface conditioning belts, PSA discs or any other made to order item.
- Abrasive Supply gift certificates.
- Special order items including promotional and corporate gifts merchandise.
